FAQs

1.What is LEVARDOS?

LEVARDOS is a professional cleaning equipment brand originating from Italy, embodying European craftsmanship and precision. We are committed to providing high-quality cleaning solutions to users worldwide, operating according to international standards and serving global markets.

We provide a diverse range of professional cleaning equipment product lines, including:

  • Commercial Vacuum Cleaner Series
  • Floor Cleaning Machine Series
  • High-Pressure Washer Series
  • Industrial Dust Extraction Equipment
  • Residential Cleaning Equipment

Each series is meticulously designed for different scenarios and needs. Whether you're a homeowner, small business owner, or large enterprise, you'll find the perfect solution for your requirements.

2.Is LEVARDOS a trading company or do you have your own factory?

LEVARDOS is an integrated manufacturing enterprise combining production, trade, and R&D capabilities, with over 20 years of expertise in the cleaning equipment industry. We operate a state-of-the-art production facility in Dongguan, Guangdong, China, and maintain a dedicated R&D center in Shenzhen. Our products are exported to over 40 countries and regions worldwide. We hold multiple international certifications including ISO 9001, CE, and HACCP, possess 25+ patented technologies, and have proudly served over 500,000 customers and households globally.

3.What advantages does LEVARDOS have compared to other cleaning equipment brands?

LEVARDOS' core advantage lies in our unwavering commitment to excellence. While we may not offer the lowest prices on the market, our product quality consistently ranks among the industry's finest.

Our Commitments:

  • Premium Materials- From raw materials to motors and every component in between, we source only the highest-quality materials available, refusing to compromise with cheaper alternatives
  • Quality Control from Source- Rigorous quality inspection systems and strategic partnerships with suppliers we've trusted for over 10 years
  • Technological Innovation- Our patented technologies significantly exceed industry standards, creating a strong competitive moat for our business
  • Customer-Centric Approach- We reject blind trend-following and price wars, focusing instead on developing premium products that genuinely solve our customers' pain points

We firmly believe that superior quality and outstanding reputation are the fundamental drivers of sustainable business growth.

4. What international certifications do your products have?

All LEVARDOS products strictly adhere to international quality standards and have obtained multiple authoritative certifications, including:

  • CE(European Conformity) - European Union safety certification
  • UL(Underwriters Laboratories) - US safety certification
  • ETL(Electrical Testing Laboratories) - North American safety certification
  • FCC(Federal Communications Commission) - US electromagnetic compatibility certification

These certifications ensure that our products meet the highest safety and quality standards globally, giving you complete peace of mind.

5.Is my payment information secure?

Absolutely secure! We employ the highest industry security standards:

  • 🔒 256-bit SSL encryption technology
  • 💳 PCI DSS compliance certification
  • 🛡️ We never store your complete credit card information
  • ✅ PayPal and credit card payments processed through secure third-party payment gateways

Your privacy and payment security are our top priorities.

6.How long does delivery take after placing an order?

Our delivery time depends on product availability:

In-Stock Items (Overseas Warehouse):
For products available in our overseas warehouses, delivery typically takes 3-7 business days after order confirmation, ensuring you receive your product quickly.

Direct Factory Shipment:
For items temporarily out of stock in our overseas warehouses, we ship directly from our factory in China to your address. To ensure safe transportation, we use reliable ocean freight services, with an estimated delivery time of 45-60 days.

Note: Actual delivery times may vary slightly depending on customs clearance and local logistics conditions at the destination. We will provide tracking information promptly after shipment so you can monitor your package status in real-time.

7.What is the warranty period for LEVARDOS products?

We provide comprehensive after-sales protection for every customer:

Motor Warranty:

  • Within 1 year- Free replacement service
  • Up to 3 years- Free repair service

Other Components:

  • Within 1 year- Free repair service

Important Note: Damage caused by improper operation, misuse, abuse, or unauthorized modifications is not covered under warranty. We recommend reading the product manual carefully to ensure proper use and maintenance of your equipment.

8.If I'm a beginner and don't know how to operate the machine, does LEVARDOS provide guidance?

Absolutely! We highly value every customer's experience and offer comprehensive learning support for new users:

📖 Method 1: Detailed User Manual
Each unit comes with an illustrated user manual covering complete guidelines for installation, operation, maintenance, and troubleshooting.

🎥 Method 2: Online Video Tutorials
Visit our official website or YouTube channel to access professionally produced installation tutorials, operation demonstrations, and maintenance guidance videos. Learn at your own pace, anytime, anywhere.

💬 Method 3: One-on-One Technical Support
Scan the WhatsApp QR code in your user manual to connect directly with our professional technical team. We offer:

  • Real-time online consultation
  • Video call guidance
  • Remote troubleshooting assistance
  • Personalized operation training

No matter what questions you encounter, our technical team will patiently assist you, ensuring you can confidently operate your equipment and maximize its performance.

9.How do I choose the right cleaning equipment for my needs?

Selecting the appropriate equipment requires considering the following factors:

  1. Usage Scenario- Residential, commercial, or industrial application
  2. Cleaning Area- Small spaces or large facilities
  3. Floor Type- Hard floors, carpets, tiles, etc.
  4. Usage Frequency- Occasional use or high-intensity daily cleaning

If you're unsure, please contact us via WhatsApp or live chat. Our product specialists will provide professional recommendations based on your specific needs.

10.Can I see the product's actual performance before purchasing?

Absolutely! We offer multiple ways to help you thoroughly understand our products:

  • 📹 Detailed product demonstration videos on our YouTube channel
  • 🌐 High-resolution images and 360° displays on product pages
  • 💬 Live video demonstrations via WhatsApp with our team
  • ⭐ Real customer reviews and usage feedback

11.Can I purchase in bulk? Are wholesale prices available?

We welcome bulk purchases and distributor partnerships!

  • Bulk orders (typically 10+ units) receive exclusive discounts
  • Long-term partners enjoy preferential pricing and priority shipping
  • Customized solutions and OEM/ODM services available

Please contact our business team via email or WhatsApp, and we'll create a tailored purchasing plan for you.

12.Which countries and regions do you ship to?

LEVARDOS products are sold in 40+ countries and regions worldwide, primarily covering:

  • 🇺🇸 North America (USA, Canada)
  • 🇪🇺 European Countries (UK, Germany, France, Italy, etc.)
  • 🇦🇺 Oceania (Australia, New Zealand)
  • 🌏 Asia-Pacific Region (Japan, South Korea, Singapore, etc.)
  • 🌍 Middle East

If your region isn't listed, please contact us to confirm shipping availability.

13.Can I track my order?

Absolutely! We provide comprehensive tracking services:

  1. You'll receive a confirmation email with tracking number after shipment
  2. Log into your account to check order status anytime
  3. Track your package in real-time via the carrier's official website
  4. Contact customer service anytime with questions

14.What if my package is damaged during transit?

We purchase shipping insurance for every package. If transit damage occurs:

  1. Please inspect the package upon delivery
  2. Immediately photograph/document any issues and contact us
  3. We'll process your case within 48 hours and provide a solution
  4. Free replacement or full refund based on the situation

Your rights are fully protected—no need to worry.

15.Are LEVARDOS products environmentally friendly?

Environmental protection is one of our core values:

  • ♻️ Made with recyclable eco-friendly materials
  • ⚡ High energy-efficiency design to reduce consumption
  • 🌿 Multiple environmental certifications (RoHS, REACH, etc.)
  • 📦 Biodegradable packaging materials
  • 🌍 Committed to reducing carbon footprint

Choose LEVARDOS, choose responsibility to our planet.

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