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Worldwide Shipping
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Carbon Neutral
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Charitable Contributions
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Warehouse hours: Monday–Friday.
Total delivery time = Processing Time + Shipping Time.
Shipping costs and carriers vary by region. Please refer to the regional details below.
A tracking number will be sent to you by email once your order has shipped.
Please allow 24–72 hours for tracking information to update.
For long‑distance shipments, tracking updates may be intermittent.
Carrier: FedEx
Delivery Time: 3–5 business days
Exclusions: AK, HI, CO, PR, GU
P.O. Boxes / APO / FPO / DPO addresses are not supported.
Germany, France, Netherlands, Austria, Belgium, Poland, Spain, Italy
Delivery Time: 6–12 business days
Shipping Cost: Free shipping from our EU warehouse
Carriers: DHL / DPD / GLS
UK, Canada, Australia, New Zealand, Finland, Sweden, Norway, Denmark, Portugal
Estimated Delivery Time: 50–70 days (approximately 8–10 weeks)
Carriers: International postal and logistics partners
Note: Tracking updates may be slower for long‑distance shipments.
We ship to the United States, selected European countries, and certain long‑distance international destinations.
Some regions may be restricted due to carrier limitations.
If your order exceeds the estimated delivery timeframe, please contact us at:
📧 support@levardos.com
We will coordinate with the carrier and provide you with a prompt update.
Orders may be cancelled for a full refund before shipment.
Once an order has shipped, it cannot be cancelled.
International shipments may be subject to customs duties or import taxes imposed by the destination country.
All such charges are the responsibility of the recipient.
LEVARDOS provides a 12‑month (365‑day) limited warranty from the date of purchase. This warranty covers manufacturing or material defects that, under normal use, prevent proper assembly of the machine or affect its normal operation and performance.
Within the warranty period, if the motor develops a non‑human‑caused quality issue under normal use, LEVARDOS will provide a free replacement with a brand‑new motor.
In addition, LEVARDOS offers lifetime repair service for the machine. After the warranty period has expired, we will continue to provide repair and technical support services; however, labor costs, replacement parts, and shipping fees may apply based on the actual situation.
This warranty does not cover the following:
We are committed to ensuring your satisfaction. Our trained support team will assist with troubleshooting and, when necessary, provide replacement parts or missing components. If an issue covered under this warranty cannot be resolved through troubleshooting or replacement of covered parts within the 12‑month warranty period, we will make reasonable efforts to provide a comparable replacement machine.
Please note that LEVARDOS does not offer extended warranty services. All warranty coverage is strictly limited to 365 days from the date of purchase.
If you are unsatisfied with your purchase, you may request a return or exchange within 30 days from the date you receive the item. Requests made after 30 days will not be accepted.
This policy applies only to purchases made on www.levardos.com. If you purchased through an authorized dealer or marketplace, please follow their respective return policies.
Please always contact us first at support@levardos.com before sending any items back.
To be eligible for a return or exchange, all of the following conditions must be met:
The following items are not eligible for return or refund:
Your statutory rights under applicable consumer laws remain unaffected.
Return shipping responsibilities depend on the reason for return and the shipping/tax terms applicable to your region, as outlined in our Shipping & Delivery Policy.
If the return is due to a LEVARDOS error, including but not limited to:
then:
Photo or video evidence of the issue and packaging may be required for verification and quality improvement purposes.
(Change of Mind, Wrong Model, etc.)
Customer‑reason returns include (but are not limited to):
(Shipping Fee Charged at Checkout)
Examples include:
For these regions:
Examples include (not exhaustive):
Although no separate shipping fee is charged at checkout, LEVARDOS covers the outbound freight cost to the carrier.
For non‑quality returns from these regions, shipping & handling fees apply:
Region |
If Shipped but Not Received (Refused / Recall) |
If Delivered and Returned |
|---|---|---|
| Main EU countries | ~€200 per unit (outbound freight) | ~€200 outbound + ~€200 return freight + applicable depreciation fee |
| Other EU / remote areas | Up to €300 per unit | Up to €300 outbound + up to €300 return freight + depreciation |
| Switzerland / UK / Japan | ~€200 per unit (or local equivalent) | Outbound + return freight + depreciation |
Exact fees vary based on address, carrier surcharges, and product type. Smaller products and accessories may incur lower fees, quoted case by case.
(Non‑Quality Returns)
For customer‑reason returns where the product has been delivered and returned:
These fees are in addition to outbound and return shipping costs.
Submit a request
Email support@levardos.com with your order number, issue description, and clear photos or videos of the product and packaging.
Return authorization
Our team will review your request within 3 business days and confirm approval, return address, and applicable fees.
Return shipment
Ship the item using a trackable, insured method. Unauthorized returns will not be accepted.
Inspection & processing
Returns are inspected within 3–5 business days of receipt.
Refund or replacement
Approved refunds are issued to the original payment method; exchanges are shipped accordingly.
Refunds (minus any applicable shipping, handling, and depreciation fees) will be processed within 2–3 business days after inspection approval.
Financial institutions may require additional time to post the refund.
If you have not received your refund within 10 business days, please contact support@levardos.com.
LEVARDOS INDUSTRIAL CO., LTD
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Phone: +1 646‑391‑4768
Email: support@levardos.com
Office Hours: Mon–Fri, 9:00 AM – 6:00 PM (PST)
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Before
After
Absolutely! We provide comprehensive tracking services:
We purchase shipping insurance for every package. If transit damage occurs:
Your rights are fully protected—no need to worry.
Absolutely secure! We employ the highest industry security standards:
Your privacy and payment security are our top priorities.
Yes! We provide proper invoices for all orders:
Invoices will be shipped with your order or sent via email.
If a product has quality issues, we offer the following solutions:
Process:
Exchange processing timeline:
We'll make every effort to expedite the process.
For simple issues, we encourage users to troubleshoot:
Important Notes:
Safety first—if unsure, please contact us.
We provide multilingual customer service:
Website and product manuals are also available in multiple languages for seamless communication.
Our products support global voltage standards:
Some models may require adapter plugs—please confirm when purchasing or consult customer service.
Multiple ways to obtain discounts:
Follow our official channels to never miss any promotions!
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